Get the output of a bigger team without hiring one.
We set up the automations, chatbots, and voice agents that handle the repetitive work in a small business. Owners and staff get time back for work only people can do.
A customer calls about a kitchen leak. The office is closed.
The voice agent answers, checks the calendar, and books Thursday at 10 a.m.
The owner gets a text: “New booking: kitchen leak, Thursday 10 a.m.”
All three results come from Christi’s enterprise work before she founded ICX Consulting.
Work we can take off your plate
Tasks small teams usually hand off first.
- Missed calls
- TodayA customer calls at 7 p.m., gets voicemail, and calls someone else.
- With usA voice agent answers, books the appointment, and texts the owner a summary.
- New leads
- TodayA form comes in Friday afternoon and gets a reply Monday.
- With usThe lead gets a reply in minutes and lands in the CRM.
- The weekly report
- TodaySomeone spends Monday morning pulling numbers from four tools.
- With usThe report builds itself and arrives before the day starts.
- Unpaid invoices
- TodayChasing payments falls to whoever feels guilty first.
- With usPolite reminders go out on a schedule, and late accounts show up in one list.
- The same questions
- TodayStaff answer “what are your hours?” all day.
- With usA chatbot answers from the business’s own pages and hands complaints to a person.
When AI talks to customers, tone matters
Automation only helps if customers still feel heard. Here is the kind of reply we fix.
“I need to cancel. I lost my job.”
“We are sorry to see you go! Visit Settings, select Plan, then choose Cancel.”
The cheerful tone doesn’t fit, and it offers no options.“I’m sorry you’re dealing with that. I can cancel the plan now. You can also pause it for three months at no cost. Which would help more?”
It fits the moment and gives the customer a real choice.Every project starts with one task
We start with the task that eats the most hours.
- Map how the task works today.
- Build the automation.
- Test it on real examples.
- Review what changed, then pick the next task.
Christi Akinwumi does the work herself
Christi founded ICX Consulting after years of designing customer-facing AI at a global technology company. You work with her directly, from the first call through testing. She’s based in Dallas-Fort Worth. Most work is remote.
More about Christi
Which task eats most of your week?
Tell us on a free 30-minute call. You’ll leave with a clear first step, whether or not you hire us.